At Repose, we offer a 10-day returns and refunds policy to ensure customer satisfaction and trust. If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order. The request must be made within the allowed time period, and the item must meet our return conditions to be eligible for processing.
Eligibility for Returns
To qualify for a return, the product must be unused, in its original condition, and in the same packaging in which it was delivered. Any item that shows signs of use, damage caused by the customer, or missing packaging will not be accepted for return. We carefully review all return requests before approval to ensure fairness and product integrity.
Refund Process
Once the returned item is received and inspected, the refund process will be initiated if the return is approved. Refunds are processed within a reasonable timeframe and are issued through the original payment method or any other agreed-upon method. Processing time may vary depending on banking or payment systems.
Exchange Option
In some cases, customers may also request an exchange instead of a refund, depending on product availability. The exchanged product will be sent once the original item is received and verified. Exchange requests are also subject to product condition and eligibility.
Non-Returnable Situations
Certain cases may not qualify for return or refund, such as items damaged after delivery due to customer handling or misuse. Any product that does not meet the return conditions will not be accepted under this policy.
Contact Information
If you have any questions or wish to initiate a return or refund request, you can contact our support team for assistance. We are available to help you with the process and ensure a smooth resolution. You can reach us at +92 322 1781143 or email us at nuthomeware@gmail.com.