Shipping Policy

Repose is committed to providing a smooth and reliable delivery experience for all customers across Pakistan. We ensure that every order placed through our store is handled with care from the moment it is confirmed until it reaches the customer’s doorstep. Our focus is on safe packaging, timely dispatch, and consistent communication so that customers feel confident while shopping with us. We aim to maintain a professional and trustworthy service experience for every order.

Order Processing

Once an order is placed on our website, it is first reviewed and confirmed before processing begins. After confirmation, the order is prepared and carefully packed to ensure that all products remain safe during transit. We take extra care in packaging especially for fragile or sensitive items. The processing time is generally quick, but it may vary depending on product availability and order volume at that time. Our priority is to dispatch orders as soon as possible without compromising quality.

Delivery Time

After the order has been dispatched from our warehouse or seller location, the delivery usually takes between 5 to 8 business days across Pakistan. The delivery time may vary slightly depending on the customer’s city, distance, and courier service conditions. In some cases, external factors such as weather conditions, public holidays, or logistical delays may also affect delivery time. However, we always work with reliable courier services to ensure that orders reach customers in the shortest possible time.

Shipping Charges

Repose applies shipping charges based on order value and delivery location. A standard delivery fee is charged on most orders, while certain promotions or minimum order values may qualify customers for free shipping. All shipping charges are calculated and displayed clearly at checkout before the order is confirmed, so customers can see the complete cost breakdown in advance. We believe in maintaining transparency so there are no hidden charges at any stage.

Order Tracking

Once an order has been shipped, tracking details are provided to the customer whenever available. These details allow customers to monitor the progress of their shipment through the courier’s tracking system. In some cases, tracking updates may take time to appear depending on the courier service. If customers face any difficulty in tracking their order, they can contact our support team for assistance and real-time updates regarding their shipment.

Delays and Exceptions

Although we always aim to deliver orders within the promised time frame, certain situations may cause unavoidable delays. These may include high order volumes during peak seasons, courier service delays, weather disruptions, or regional delivery restrictions. In such situations, we make sure to keep customers informed and provide support until the issue is resolved. Our team continuously follows up with courier partners to minimize delays as much as possible.

Contact Information

If customers have any questions, concerns, or need assistance regarding their order, shipping status, or delivery, they can directly contact us through our support channels. Our team is available to provide guidance and updates to ensure a smooth shopping experience. Customers can reach us at +92 322 1781143 for direct support and quick response regarding any queries. For written communication, customers can also email us at nuthomeware@gmail.com, where our support team will respond as soon as possible with the required assistance.